Sky

Call Connection Service

Simply click or dial the number below to be connected to use the service.

Calls cost £1.50 connection fee plus £1.50 per minute plus your phone provider’s access charge.

This website and telephone connection service number is operated by 118 Connect Ltd and is not affiliated with, or operated by, Sky. A direct number can be obtained from Sky’s website at no or lower cost by clicking here. If you do not wish to use this premium rate connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above. Callers must be over 18 and have the bill payer’s permission.

Service provider helpline: 03303327663

The Sky customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

There are many reasons you may wish to contact Sky. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the telephone but some matters may need to be handled in person or in writing.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact Sky using their direct telephone number rather than our connection service as this will be less costly.

Sky offers satellite TV, broadband, and phone services in the U.K. The following are four common issues faced by customers when using these services.

What to do when the Sky Digibox says ‘No Signal’ or ‘Technical fault’?

Satellite connections get disrupted in adverse weather conditions such as thunderstorms, heavy rain, snow, and strong winds. If such conditions are not present, and the Sky Digibox displays a message “No Signal” or “Technical Fault,” it may be necessary to reset the Digibox. 

First, turn off the power at the mains socket and remove the viewing card from the machine. Next, clean the gold connector on the reverse of the card using a dry cloth. Check whether the cables and connectors are fixed properly, and in good order, and restart the Digibox. Make sure at least 30 seconds have elapsed since turning off the power, before restart. Insert the viewing card after the Digicom is switched on, and wait for a few seconds to check for reception. 

If this solution does not work, it would be necessary to contact Sky TV customer support.

What to do when the broadband connection fails or is intermittent?

The most common fault with Sky Broadband users is connection failure or intermittent connection. There could be many reasons for the same, including faulty model, cable breaks, problems with configuration or system settings, malware in the system, or anything else. Contact Sky customer support for a step-by-step approach to resolve connectivity issues.

What to do when the Internet does not connect to websites?

The first thing to do when the broadband connection is live, but websites do not load, is to ascertain whether the fault is at the website end or with the broadband connection. Try connecting to popular websites such as news.sky.com or google.co.uk that rarely face downtime issues. If the Internet does not connect to these sites, then there is a problem with the Internet connection. 

The quick fix is to close the web browser, switch off and router at the plug, wait for 30 seconds, and switch it on again. If this does not work, the issue may be with browser settings. Go to the browser settings in the menu option, and ensure that the system proxy settings are in place. To check for browser settings, or for the next course of action if these steps fail, contact Sky customer support.

What to do when unable to make or receive calls?

When unable to make or receive calls through a Sky phone, there may be an issue with the telephone network. The Service Status page in the website lists any known problems in specific areas, and such issues are resolved automatically, in time. If there are no issues listed, the issue may be with the home telephone line, or the telephone itself. The Sky customer support team would guide the customer to resolve the issue.
The Sky Complaints Number is available seven days a week from Monday to Sunday from 6am through to 12 midnight. 

WILL I BE ABLE TO GET ADVICE RIGHT AWAY?
Yes, the helpful Sky Complaints team are especially trained to help solve your problems and are committed to deal with all your difficulties. 

WHAT CATEGORIES DO THE COMPLAINTS TEAM COVER?
Sky Talk: anything connected with the telephone service or any other features brought to you by Sky Talk.

Television: anything to do with your Sky box or functions such as the recording and playback facility. Sky subscription problems are also covered.

Broadband: anything to do with Sky broadband, Sky email, or the router system.

Online: anything connected with Sky ID.

Accounts and Bills: anything concerned with your bill payments or updating account details on your Sky account.

HOW CAN I COMPLAIN ABOUT A PROGRAM WHICH I FOUND UNSUITABLE FOR VIEWING?
If you are unhappy in any way about a program that has been broadcast by Sky, please get in touch with the team at the Sky Complaints Contact Number.

I WANT TO COMPLAIN ABOUT CERTAIN INTERNET CATEGORIES WHICH ARE UNSUITABLE FOR MY CHILDREN
There are a number of programs that are not suitable for children and teenagers, and in order to promote online safety, and to avoid complaints, Sky have launched Sky Broadband Shield. The purpose of this program is to allow flexibility and choice, and now Sky Broadband customers are able to select and customise the websites that reach their homes. There are different categories to choose from, depending on the level of protection you require: parental guidance, age 13 or age 18 or personal choice customisation. This system is very simple and straightforward to operate, however if you have any complaints please contact the Sky Complaints Contact Number.

DOES SKY HAVE A CUSTOMER COMPLAINTS CODE OF PRACTICE?
Yes, there a Sky customer complaints code of practice which is adhered to at all times. If you would like any further information please speak to an advisor at the Sky Complaints Contact Number.

HOW LONG DOES IT USUALLY TAKE TO RESOLVE A COMPLAINT?
The Sky Complaints team are trained to do their utmost to resolve your complaint in the shortest possible time frame. On many occasions that are able to resolve the issue by talking you through the required action to take, so that it the problem is resolved right away.

Sky Head Office

Sky Head Office

1 Brick Ln,

London

E1 6PU

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