Royal Mail

Call Connection Service

Simply click or dial the number below to be connected to use the service.

Calls cost £1.50 connection fee plus £1.50 per minute plus your phone provider’s access charge.

This website and telephone connection service number is operated by 118 Connect Ltd and is not affiliated with, or operated by, Royal Mail. A direct number can be obtained from Royal Mail’s website at no or lower cost by clicking here. If you do not wish to use this premium rate connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above. Callers must be over 18 and have the bill payer’s permission.

Service provider helpline: 03303327663

The Royal Mail customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

There are many reasons you may wish to contact Royal Mail. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the telephone but some matters may need to be handled in person or in writing.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact Royal Mail using their direct telephone number rather than our connection service as this will be less costly.

Every day, except Sundays, Bank holidays and public holidays, 150,000 Royal Mail employees deliver letters and packages to households and businesses, the length and breadth of Great Britain. These employees are recognisable by their bright red jackets bearing the yellow Royal Mail insignia, and pushing mail trolleys to match. The Royal Mail has been in existence since 1516, founded by Henry VIII to create a channel of communication between his court and the Scottish Privy Council. Until 1840, receiving and sending post was a privilege of the upper and middle classes. Then, the post office founded the Penny Post and issued “penny black” stamps with an adhesive back to stick onto pieces of mail, and thus began the modern postal service. The aim of the service was to provide a universal mail delivery to everyone in the land, at an affordable price. In spite of the many rises in postal charges over the years, this aim is still in place. 

To pay for their postal service, members of the public buy Royal Mail stamps at post offices and other retail outlets. Today, three levels of postal charge are in use, first class, second class and registered post. The first class service aims to deliver mail pieces between one and two days after posting. Second class post takes between two and three days to arrive. The recipient of a registered package must sign for it. Most of the year, “standard” stamps are on sale. At Christmas and on commemorative occasions, the post office issues special stamps to mark the time. When this happens, sets of these special stamps are put on sale for collectors to buy and keep. Members of the public post their letters in recognisable red pillar boxes that bear the Royal Mail insignia. Daily, employees collect the post at designated times, and then take it to district sorting offices, where it is sorted and packaged for distribution. 

In 1843, Sir Henry Cole marked the beginning of the greeting card industry by commissioning Christmas cards. Nowadays, millions of these cards, together with birthday, Valentine and other occasion cards are sent through the mail. However, changes were on the way. The later nineteenth century saw the invention of the telegraph machine, an electric exchange system that enabled short and urgent messages to be sent directly to the recipient. This reduction in the business of the Royal Mail was a foreshadowing of the arrival of the Internet, about one century later. 

Today, in spite of the proliferation of electronic mail and instant telephone messaging, the greeting card industry is still buoyant and dependent on the Royal Mail for interchange. The majority of post includes personal letters, utility bills, official documents and advertising mail. The Royal Mail service has also become a vital channel for “online” companies that sell their goods directly to customers. With the exception of inflammable liquids, human and animal body parts and a few other forbidden items, the Royal Mail carries a vast array of goods from senders to recipients. 

In 2010, the government decided to privatise the Royal Mail, to open it to competition with commercial delivery firms. The effects of this have not been entirely for the better. Older British residents remember a time when households had three and four mail deliveries per day. Now, most districts receive one daily visit from the postman. Spokespersons for Royal Mail plc claim that this reduction in service is down to a decrease in the number of people sending out physical letters as opposed to making use of electronic mail and messaging. However, critics claim that this “rationalisation” is just another facet of British life, requiring fewer workers to carry more mail on their rounds, in order to cut costs. Throughout the years, management companies have been hired by the government to carve the Royal Mail into separate companies, carrying out different functions, for example, parcel delivery, business mail and domestic mail. However, the Royal Mail carries out one function that cannot be commercialised. For example, who else can deliver the mail that arrives in Great Britain, stamped by other sovereign states? Private corporation or public company, the Royal Mail will continue for many years, yet.

Royal Mail Group 

Royal Mail Group 
100 Victoria Embankment 
LONDON 
EC4Y 0HQ

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