Call Connection Service

Simply click or dial the number below to be connected to use the service.

Calls cost £1.50 connection fee plus £1.50 per minute plus your phone provider’s access charge.

This website and telephone connection service number is operated by 118 Connect Ltd and is not affiliated with, or operated by, Merseyflow. A direct number can be obtained from Merseyflow’s website at no or lower cost by clicking here. If you do not wish to use this premium rate connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above. Callers must be over 18 and have the bill payer’s permission.

Service provider helpline: 03303327663

The Merseyflow customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

There are many reasons you may wish to contact Merseyflow. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the telephone but some matters may need to be handled in person or in writing.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact Merseyflow using their direct telephone number rather than our connection service as this will be less costly.

Advice given by Merseyflow

118connect is not affiliated with Merseyflow.

If you don’t pay by midnight the day after you cross you will receive a Penalty Charge Notice.

You are required to make a payment to cross both the Mersey Gateway Bridge and the Silver Jubilee Bridge once reopened. To assist understanding of this requirement, the payment is generally described as a toll though use of this word has no wider legal implication. The payment is actually a charge made under a Road User Charging Scheme Order. 


The costs for crossing the two bridges vary for different types of vehicles, and there are various special discount packages available and several ways to reduce your journey cost.

  • Eligible Halton residents can pay a £10 annual admin fee and then make as many personal trips as they like across the river at no extra cost.
  • Blue Badge holders can cross both bridges unlimited at no extra charge once they have successfully registered and paid a £5 one-off registration fee.
  • Anyone, wherever they live, can save up to 10% on the unregistered toll/charge by registering for a pre-pay sticker account and paying a £5 one-off fee.
  • Anyone who drives a car or a small van can cap their costs by buying an ‘unlimited travel’ or ‘off-peak’ monthly pass.

You will be able to drive over both bridges without registering, but by doing this you will have to pay the full unregistered toll/charge cost for each journey you make either in advance or by 11.59 pm the day after you cross. If you don’t pay on time you will receive a Penalty Charge Notice.

Click to see exempt vehicles.


Payment methodclass 1_vehiclesclass 2_vehiclesclass 3_vehiclesclass 4_vehiclesDiscount on the standard toll/chargeComments
Sticker-registeredFree£1.80£5.40£7.2010%Discount for sticker and registration.
Video-registeredFree£1.90£5.70£7.605%For those users who register, but do not want a sticker
Unregistered toll/charge
(no discount)
Free£2.00£6.00£8.000%“Pay by plate” unregistered users pay this toll/charge.


If you drive a class 2 vehicle – a car or a small van – you can BUY A MONTHLY PASS

class 2_vehiclesPass typeMonthly costHours of validity
Unlimited travel pass£9024 hours a day on both bridges
Off-peak pass£6010am – 4pm Monday – Friday
7pm – 7am Monday – Friday
24 hours a day Saturday, Sunday and public holidays



Howard Court,

Manor Park,



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