Income Support

Call Connection Service

Simply click or dial the number below to be connected to use the service.

Calls cost £1.50 connection fee plus £1.50 per minute plus your phone provider’s access charge.

This website and telephone connection service number is operated by 118 Connect Ltd and is not affiliated with, or operated by, Income Support. A direct number can be obtained from Income Support’s website at no or lower cost by clicking here. If you do not wish to use this premium rate connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above. Callers must be over 18 and have the bill payer’s permission.

Service provider helpline: 03303327663.

The Income Support customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

There are many reasons you may wish to contact Income Support. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the telephone but some matters may need to be handled in person or in writing.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact Income Support using their direct telephone number rather than our connection service as this will be less costly.

Income Support claimants must meet the following eligibility criteria:

Applicants must be aged 16 years or over up to the age of entitlement to receive a State Pension.

A pregnant woman, a carer or a single parent to a child aged under 5 years. In certain cases disabled or sick applicants are entitled to claim this benefit.

In receipt of either no income or a very low income. Any income or savings belonging to a partner will be taken into account when deciding elibility.

Working under 16 hours a week. Applicants’ partners must work less than 24 hours a week in order to be entitled to claim.

Resident in England, Scotland or Wales. 

Applicants can still qualify if they have no permanent abode.

Voluntary workers or those on unpaid parental leave may also qualify.

Applicants are eligible to claim if they are aged under 19 and in full time secondary education and are either a parent, a refugee studying English or living apart from their parent or someone acting as a parent.

Applicants up to the age of 21 in full time education can also apply if they are estranged from their parents or orphaned and meet the above criteria.

Those with savings over £16,000, people who need permission to enter the UK, those in receipt of Jobseeker’s Allowance or Employment and Support Allowance or young people under local authority care are usually not eligible for this benefit.

Successful claimants receive a personal allowance into a bank account fortnightly which is currently £57.35 for singles between 16 and 24 and £72.40 for applicants over 25. Lone parents under 18 receive £57.35 and those over 18 receive £72.40. Couples receive between £57.35 (for couples under 18) up to £113.70 for those over 18 depending on the age of both parties. Those responsible for a child or who would have received other benefits if they were not in a couple may be entitled to a higher rate. Some claimants are entitled to an extra premium payment in certain circumstances, for example if a partner is disabled, a pensioner or a carer. 

Call the Income Support number for further information.

Department for Work and Pensions Head Office

Department for Work and Pensions Head Office

Caxton House,

Tothill St,

Westminster,

London,

SW1H 9NA

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