Call Connection Service

Simply click or dial the number below to be connected to use the service.

Calls cost £1.50 connection fee plus £1.50 per minute plus your phone provider’s access charge.

This website and telephone connection service number is operated by 118 Connect Ltd and is not affiliated with, or operated by, DVLA. A direct number can be obtained from DVLA’s website at no or lower cost by clicking here. If you do not wish to use this premium rate connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above. Callers must be over 18 and have the bill payer’s permission.

Service provider helpline: 03303327663

The DVLA customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

There are many reasons you may wish to contact DVLA. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the telephone but some matters may need to be handled in person or in writing.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact DVLA using their direct telephone number rather than our connection service as this will be less costly.

What is the DVLA? 

DVLA stands for the Driver & Vehicle Licensing Agency and it is an executive agency sponsored by the Department of Transport. Its headquarters are in Swansea where it employs over 5,000 people. Originally called the DVLC, it was established 40 years ago when it took over many of the responsibilities which had previously been carried out by local authorities. 

How is the DVLA governed? 

The DVLA is governed by a board. Its membership is made up of a non-executive chair, a chief executive as well as directors including 3 non-executive directors drawn from the private sector. Their inclusion enables them to add a different perspective to the discussion of the agency’s strategic and business aims and priorities.

The DVLA’s Role in Issuing Driving Licences & Recording Endorsements 

The DVLA is responsible for issuing provisional licences. On the payment of a fee, learner drivers can apply for a licence online using their Government Gateway ID or by filling in a D1 form and sending it through the post. As soon as they pass their practical driving test, the DVLA will issue them with a full photocard driving licence. Any lost, stolen or damaged licences can also be replaced by the agency. 

The DVLA holds the records of 48 million drivers in the UK. It keeps information on any medical conditions which might affect a driver’s ability to drive. As well as this, it holds records of all motoring offences and the number of penalty points on a driver’s licence. These remain on the record from the date of the offence/court conviction for either 4 or 11 years depending on the nature of the offence. If a driver is disqualified, this is also recorded by the DVLA. 

The DVLA Shared Driving Licence Service enables drivers to view their own driving record. The provision of a ‘check code’ (lasting 21 days) allows drivers to share their records with third parties such as a car hire company. 

For drivers of goods and passenger-carrying vehicles, the DVLA registers and issues tachograph cards. 

The DVLA’s Storage of Vehicle Registration Information

The DVLA contains the registration data of 40 million vehicles in the UK. This includes information about the vehicle’s colour, year of manufacture, engine size, date of its first registration, CO2 emissions as well as its current vehicle tax rate and when its tax and MOT expire. 

Car owners must notify the DVLA when they sell, buy or transfer the ownership of a vehicle. Similarly, they use the agency to register a SORN (Statutory Off Road Notification). This entitles them to a refund on any outstanding tax.

The DVLA also make money from the sale of personalised registration plates. 

The DVLA’s Collection & Enforcement of the VED 

The DVLA is responsible for collecting around £6 billion in VED (Vehicle Excise Duty) or ‘road tax’ as it is still sometimes called. The option to pay by Direct Debit allows drivers to spread the cost of the VED across the year. 

The DVLA can impose a fine for owners of vehicles who do not tax or insure their vehicle or fraudulently claim it is off-road. Owners are sent a letter notifying them and if they do not pay, the DVLA takes enforcement action. Every month, 10,000 untaxed vehicles are clamped or impounded. The agency can also pass on the owner’s details to a debt collection agency. 

DVLA’s Co-operation with other Agencies

The DVLA works with other public bodies in order to raise awareness about vehicle-related problems or issues. For example, it has played a role in campaigns about road safety. 

DVLA also shares the data it holds with the police and intelligence authorities in order to help combat crime and acts of terrorism. 


Although the DVLA is best-known in the UK for its role in issuing driver’s licences and vehicle registration certificates, its work consists of much more than this.

DVLA Articles

Personalised number plates

Things You Need To Know About Getting A DVLA Personalized Number Plate Many people considering getting a DVLA personalised number are discouraged by the fact

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DVLA Head Office

DVLA Head Office

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