Child Benefit

Call Connection Service

Simply click or dial the number below to be connected to use the service.

Calls cost £1.50 connection fee plus £1.50 per minute plus your phone provider’s access charge.

This website and telephone connection service number is operated by 118 Connect Ltd and is not affiliated with, or operated by, Child Benefit. A direct number can be obtained from Child Benefit’s website at no or lower cost by clicking here. If you do not wish to use this premium rate connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above. Callers must be over 18 and have the bill payer’s permission.

Service provider helpline: 03303327663.

The Child Benefit customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

There are many reasons you may wish to contact Child Benefit. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the telephone but some matters may need to be handled in person or in writing.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact Child Benefit using their direct telephone number rather than our connection service as this will be less costly.

 

Are you wondering if you’re entitled to Child Benefit or perhaps how much you may be entitled to? Read on to find out all you need to know about Child Benefit rates.

Who is entitled?

Anyone who is responsible for the care of a child, even if they are not the child’s parents are eligible to claim Child Benefit. There has been talk in the media of high earners no longer being entitled to full Child Benefit and this is still the case. If you or your partner earn an individual income of over £50000 per annum then claiming the benefit may make you liable to a tax charge. It is still important however, that you claim Child Benefit, even if the tax charge prevents you from receiving the benefit, as claiming protects your National Insurance Credits which count towards your State Pension.

What are Child Benefit rates?

Currently Child Benefit is paid at a rate of £20.50 per week for the eldest child and £13.55 per week for each subsequent child.

How is Child Benefit paid?

Child Benefit is usually paid every four weeks, although in some circumstances the benefit can be paid weekly. For instance, claimants in receipt of Income Support, Income-based Jobseekers Allowance, income-related Employment and Support Allowance, Pension Credit or if you’re a single parent you are entitled to request weekly payments. The benefit is paid via direct payment into a bank or building society account.

How to claim

Unfortunately, child benefit cannot be claimed over the telephone or on the internet. You will need to complete a Child Benefit claim form and send it to the Child Benefit Office complete with your child’s birth or adoption certificate, in order to submit your claim. Child Benefit claim forms are usually given to new mothers before they leave hospital with their babies but they can also be printed from the HMRC website, or you could contact the Child Benefit Helpline. It’s important to note that Child Benefit can only be backdated up to 3 months, so it is imperative that claims are submitted in a timely manner.

Knowing the criteria for making a successful child benefit claim can be useful before taking the time to make an enquiry. Here are four Child Benefit FAQ that help to explain your entitlements. 

Who Is Entitled To Child Benefit?

Parents and guardians are entitled to claim child benefit, which is a social security payment overseen by HM Revenue & Customs. 

What Is The Age Limit For Children Covered By Child Benefit?

Typically, child benefit will be awarded to a parent or guardian of children that have not yet reached working age, i.e. less than 16 years of age. Though, if a child is in further education or training, and is 16 to 20, then child benefit can be claimed regarding that child. 

Does Child Benefit Include Adopted Children And Foster Children?

If a child has been adopted, or is living with a foster family, child benefit can be claimed. It’s important to be aware that, in the case of an adopted child, there should be an application for child benefit not when a child has moved into their new home, but before this occurs. Though, there will be instances where a successful application for child benefit can be made before a child moves in with his/her new family. Also, nationality doesn’t have an impact on the awarding of child benefit for adopted children. Concerning foster parents, child benefit can be awarded, as long as a local authority isn’t paying for the child’s accommodation or maintenance.

What Other Ways Can Child Benefit Be Awarded?

Child benefit may be awarded when there is an informal agreement that proves that the child of a relative or friend is being looked after by you. As with foster children, child benefit will only be paid if a local authority is not paying for the accommodation or maintenance of the child. A Guardian’s Allowance is another payment that is related to child benefit. This will be awarded to someone who is looking after a child whose parent or parent has died. 

These four Child Benefit FAQ should help you to determine whether or not your claim for child benefit will be successful or not.

Department for Work and Pensions Head Office

Department for Work and Pensions Head Office

Caxton House,

Tothill St,

Westminster,

London,

SW1H 9NA

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