1. How can I see my BT account online?
Your BT account makes it simple for you to see your bill, monitor your usage and keep track of the products that you have purchased. When you visit the BT homepage there is a tab there called My BT. Click on this to be taken to a page where you can log in with your email address and password. If you have not signed up for an online account yet it is easy to do so by using a contact email and your personal BT account number.
2. I can’t remember by BT email password. What should I do?
Your BT email password can be easily reset online. Go to the company’s website, go to the Help section and click on Forgotten Your Password. You will be asked to enter your BT email address. The link to reset your password will be sent to this address.
3. How do I switch my broadband to BT?
It’s easy to switch from your current broadband provider to BT. First you need to get your MAC code from your current provider. When you have that, contact BT and place your order. BT Business Hub customers will get their purchase in the post at least a day before the switch is made.
4. I need to pay my BT bill. How can I do that?
BT customers can chose from several options when they want to pay their bill. Some of these have a small fee attached. The most affordable way to pay your bill is by doing a Whole Bill Direct Debit or setting up a Monthly Payment Plan. If you choose to pay by cheque, phone, bank transfer or use your credit or debit card to pay online in My BT you will be charged a processing fee of £2. You may be charged a late fee of £7.50 if your bill is not paid on time.