British Airways

Call Connection Service

Simply click or dial the number below to be connected to use the service.

Calls cost £1.50 connection fee plus £1.50 per minute plus your phone provider’s access charge.

This website and telephone connection service number is operated by 118 Connect Ltd and is not affiliated with, or operated by, British Airways. A direct number can be obtained from British Airways’s website at no or lower cost by clicking here. If you do not wish to use this premium rate connection service, are disconnected or put on hold, we recommend you call using a direct number which can be found in the link above. Callers must be over 18 and have the bill payer’s permission.

Service provider helpline: 03303327663

The British Airways customer service team can be contacted by telephone using our connection phone number which is charged at a premium rate, alternatively you may contact them directly at no or lower cost using their helpline, or other contact details, provided on their own website.

There are many reasons you may wish to contact British Airways. This may be a simple query, or you may wish to discuss a complaint, or perhaps you just need some assistance. Many things can be handled over the telephone but some matters may need to be handled in person or in writing.

When you call to speak with a customer support representative, they are there to assist you with your phone call and provide support and help with many problems you may have over the telephone. If you are put on hold, in a queue, or expect your call to last for a while we suggest that you may instead wish to contact British Airways using their direct telephone number rather than our connection service as this will be less costly.

About BA
British Airways is the flag carrier airline of the United Kingdom, celebrating our 90th anniversary in 2009. Our fleet of over 250 aircraft offers flights to destinations across Europe, Asia, Africa, North and South America, Australia and New Zealand, and you can call the British Airways contact number for any information about them.

For All Your Needs
You’ll also find there’s a British Airways phone number to call for any queries you have about our services, if you need any help using our website or if you’re having trouble locating your baggage. We also have departments to help you with both new and existing reservations, bookings for hotels and cars when you reach your destination, arrival and departure times and minicom access for hearing-impaired customers. Whatever your requirements, there’ll be a telephone number you can call.

Contacting Us
If you’re not sure who you need to talk to, just ring British Airways on our contact number for general customer enquiries, 0844 493 0787 (from UK.) This telephone number is open from 6 a.m. to 8 p.m. every day. If they can’t help you themselves, they’ll direct you to the department you need.

We Want To Hear From You
Our motto is ‘To Fly, To Serve.’ As one of the world’s leading airlines, with a commitment to delivering excellent services and customer satisfaction, we welcome feedback from all our customers so we can maintain and improve our high standards, so if you’ve enjoyed flying with us or have suggestion on how we can improve our services, call British Airways on the phone number above.
Some British Airways Frequently Asked Questions
One of the most popular and best known global airlines is British Airways. This airline is also the British flag carrier as well as the biggest airline with the largest number of global destinations. It also has the biggest fleet of planes. It is therefore a popular airline, not just in the UK or Europe but around the globe. Here is a look at a couple of British Airways FAQ.

How Do I Change the Time and Date of My Flight?

It is pretty easy to change a booking. If a flight was booked within the last 24-hours, then a passenger should simply cancel the booking and begin the entire process all over again. This is a simple process and there will be no penalty or cost to the passenger. However, if the booking was made outside the 24-hour period, then changes can be made on the company’s website. A passenger simply needs to get online and check under Manage My Bookings. Different tickets have different restrictions and some conditions may apply. 

I Need To Call British Airways Offices. What Number Can I Use?

It is possible to call British Airways offices locally, depending on where a passenger is. To find the appropriate number, all that a passenger needs to do is get online, go to the tab ‘Telephone Numbers & Addresses’ and then select the country where they are. Once you correctly enter you country, the site will display an entire list of numbers, from the sales office to their airport number to customer service. 

I Have Lost My Luggage At The Airport. Who Do I Contact?

In many cases, bags and luggage lost at airports and lounges are usually handed over to handling agents at the airport. Any property lost and found at the airport is usually returned to its owner. Passengers who lose their luggage and bags while in a country other than the UK should check the appropriate number on the company’s website. In the UK, the number to call for Gatwick Airport is (0) 1293 666 362. 

How Much Bag Allowance Is Allowed?

Ideally, every passenger is allowed on bag which is checked in. This bag can weigh a maximum of 23kg. The cost of this bag is usually included in the airfare. However, extra luggage is usually surcharged. It is easier to calculate this online on British Airways website. A passenger simply needs to log in and click on Manage My Bookings.
 
To save your own time, and to get the most out of the call, have a pen and paper with you when you do it. Of course, you should also have your ticket details with you. Before making the call, if possible, try to determine what you are expecting out of the call. That means, instead of just complaining, you should also be able to tell what they can do to satisfy you. They might or might not be able to do it, but they can always try.

What you can complain about

You might have a lot of minor inconveniences that aren’t worth a complaint (unless you are really fussy.) However, you should file a complaint when,
  • you notice that your baggage is damaged or lost
  • your flight was delayed or cancelled and the airport staff weren’t helpful enough
  • the cabin crew weren’t helpful or co-operative, or were rude
Don’t forget your reference number

If your complaint is valid and can be resolved, it will be registered. You will also be given a reference number. Make sure you have it handy, when you call again to follow up on the complaint.

Making a complaint over the British Airways complaints contact number is not your only option. If you are interested in keeping a log of all correspondence, you can also file your complaint over email. Good luck! I hope your complaint is resolved soon.

British Airways Head Office

British Airways Head Office

Harmondsworth

West Drayton

UB7 0GA

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